What is the first step in the refund process?

The first step in the refund process involves going to the store and performing a ticket lookup. This action is crucial because it allows the employee to verify the purchase details associated with the item being returned. By accessing the transaction record, the employee can confirm whether the item is eligible for a return based on the store's policies, including factors like the time since the purchase and the item's condition. This step lays the groundwork for a smooth refund transaction, ensuring that all necessary information is in hand before proceeding further in the process.

While checking the item return policy is also important, it is typically informed by the details obtained during the ticket lookup. Asking for a manager's approval or contacting customer support may come into play later if there are exceptions or issues that need addressing, but the ticket lookup is about establishing the initial eligibility based on documented purchase history.